Shipping

Buy Online, Pick up curbside:


When can I pick up my order?

If you have placed your order, and chosen "Pick up", you will receive an email from us when your order is ready. When you receive this email, give us a call at 410-456-1954 to schedule your curbside pick up day/time.

Pick up hours are Monday - Friday 10:30am - 5:00pm


How long will you hold my order?

Once you've received an email notification that your order is ready, we ask that you schedule your pick up within one week.


What if I can’t pick up my order?

We understand schedules can change.
To make alternate arrangements, give us a call us at 410-456-1954.

 

Shipping days:

Our primary shipping days are Monday, Tuesday and Wednesday. UPS is our preferred shipping vendor and delivery days and transit times are set per their guidelines. To protect the quality of your chocolate, we may hold your package for shipping until the following Monday to ensure minimal time in transit under these circumstances:

  • The package will not arrive by Saturday.
  • The weather requires cooling materials. Our cooling materials will last approximately two days and cannot accommodate extended shipping times.
  • The order would be scheduled to ship on or near a postal holiday.
  • The temperatures at the destination are predicted to be over 89 degrees during the transit and delivery period. To ship to temperatures over 89 degrees, UPS 2nd Day Air (or faster) is required.

*We do not guarantee shipments to P.O. boxes

 

Tracking my shipment

You will receive a tracking number once your order has been processed. If you loose that number, send your name, order number & the order date to Kathy@CharmSchoolChocolate.com . She will be happy to resend your tracking number to you.

*If you have not received your order within 5 days of shipment notification, we suggest contacting your carrier with your tracking information.

 

Damaged goods

If you receive a package with damaged goods, contact your carrier and provide your tracking number to file a damaged goods claim.

Once you've received your claim number, please contact us via email at Kathy@charmschoolchocolate.com

  

Missing goods

If we have made an error with your order, we apologize. Please email Kathy@CharmSchoolChocolate.com indicating what you believe is missing or incorrect so we can make it right.