Shipping

Shipping costs

We all know chocolate is temperature sensitive. It's important to us that our sweets arrive just as they left our factory, with minimal transit time. For that reason, our preferred shipping is 2-3 day U.S.P.S. Priority Mail. We find it most reliable, and on average, the least expensive. 

Winter months are the best time to ship, but when the weather gets warmer, our chocolate comes to you in insulation lined boxes with ice packs.

*There is no extra charge for cooling materials, but they do add weight, which can slightly increase the cost of shipping. 

 

Shipping days

Your order will ship from our Baltimore, Maryland factory Monday-Thursday (before 12pm EST, and excluding holidays & days that the factory is closed). Orders placed Thursdays after 12pm EST through Sundays, will ship on the next business day. Preferred shipping days to our commercial partners are Monday-Wednesday.

We suggest you contact your U.S.P.S. carrier with the tracking information we provide you if you have not received your order within 5 days of shipment.

*We do not ship to P.O. Boxes

 

Tracking my shipment

You will receive a tracking number once your order has been processed. If you loose that number, send your name & the order date to Kathy@CharmSchoolChocolate.com . She’ll resend your number to you.

 

Can I place an order and have it shipped to another address? 

Absolutely!  We ship anywhere in the continental U.S., Alaska & Hawaii. If you would like to ship outside the continental U.S., please email us for pricing information. 

To ship to an address other than your own, while in the  billing screen, UNCHECK the box that states, "ship items to the above billing address". This will open a new "ship to " address box for you to indicate where you'd like us to send your order.

*When sending a gift, we'll add a card with the brief message you write in the "special instructions/ message" box located at check out. Gift cards are free.

 

Damaged goods

We want your order delivered to you perfect condition. If your chocolate is being shipped to a location where the average temperature is 75' or greater, please consider choosing overnight or 1 day delivery service to avoid melted chocolate. In extreme heat, we may choose to hold your package at our factory until we feel it safe to ship. We will notify you if this will delay shipping. 

If you have chosen an appropriate shipping method, and your shipment arrives damaged, e-mail Kathy@CharmSchoolChocolate.com . *Sending photographs of damaged products may be requested. 

  

Missing goods

Each product is hand packed and quality controlled to avoid mistakes. We're proud to say, this rarely happens, but we're human. If we have made an error with your order, please email Kathy@CharmSchoolChocolate.com right away, indicating what you believe is missing or incorrect with your order.