Buy Online, Pick up curbside:
When can I pick up my order?
If you have placed your order, and chosen "Pick up", you will receive an email from us when your order is ready. When you receive this email, give us a call at 410-456-1954 to schedule your curbside pick up day/time.
Pick up hours are Monday - Friday 10:30am - 5:00pm
How long will you hold my order?
Once you've received an email notification that your order is ready, we ask that you schedule your pick up within one week.
What if I can’t pick up my order?
We understand schedules can change.
To make alternate arrangements, give us a call us at 410-456-1954.
We know that when you order our chocolate, you're expecting the same charming experience year-round...without any meltdowns! So we take a few extra precautions during warmer times of year to help you beat the summer heat! On top of personally checking the destination temperatures with every order to determine the safest day to ship (see "Shipping Days" below), we also pack our insulated boxes with ice packs and use two-day or faster shipping options. We always advice choosing the fastest shipping method—don't worry, we check the shipping options specific to every order, so if there’s a way to ship your chocolate safely and faster, while saving you money, we’ll find it and you'll be reimbursed the difference!
Our primary shipping days are Monday, Tuesday and Wednesday. UPS is our preferred shipping vendor and delivery days and transit times are set per their guidelines. To protect the quality of your chocolate, we may hold your package for shipping until the following Monday to ensure minimal time in transit under these circumstances:
- The package will not arrive by Saturday.
- The weather requires cooling materials. Our cooling materials will last approximately two days and cannot accommodate extended shipping times.
- The order would be scheduled to ship on or near a postal holiday.
- The temperatures at the destination are predicted to be over 89 degrees during the transit and delivery period. To ship to temperatures over 89 degrees, UPS 2nd Day Air (or faster) is required.
*We do not guarantee shipments to P.O. boxes
Tracking my shipment
You will receive a tracking number once your order has been processed. If you loose that number, send your name, order number & the order date to Kathy@CharmSchoolChocolate.com . She will be happy to resend your tracking number to you.
*If you have not received your order within 5 days of shipment notification, we suggest contacting your carrier with your tracking information.
If you receive a package with damaged goods, contact your carrier and provide your tracking number to file a damaged goods claim.
Once you've received your claim number, please contact us via email at Kathy@charmschoolchocolate.com
If we have made an error with your order, we apologize. Please email Kathy@CharmSchoolChocolate.com indicating what you believe is missing or incorrect so we can make it right.