Shipping

Warm weather shipping

During warm summer months (May-September) we will continue to insulate all shipments, and add ice packs, whenever necessary, to ensure your chocolate arrives safely. Ice Packs are non-toxic, gel filled, and recyclable. There is no additional charge for the cooling material, however the added weight of ice packs may slightly increase your shipping cost. To protect your chocolate from melting in extreme heat, we may choose to hold your package at our factory until we feel it safe to ship. We will notify you if this will delay shipping, and appreciate your patience.

 

Shipping costs

Our preferred shipping is 2-3 day U.S.P.S. Priority Mail. We find it most reliable, and typically, the least expensive.

 

Shipping days

Your chocolate ships direct from our factory in Hunt Valley, Maryland. We aim to fulfill all orders received Monday-Thursday, (before 12 noon EST) within 24 hrs. (excluding holidays & days that the factory is closed).

Shipments to the midwest, and west coast may take up to 3 days in transit. If  we receive your order Thursday-Sunday, we will ship on the next business day. Preferred shipping days to our commercial partners are Monday-Wednesday.

Please contact your U.S.P.S. carrier with the tracking information we provide you, if you have not received your order within 5 days of shipment notification.

*We do not ship to P.O. boxes

 

Tracking my shipment

You will receive a tracking number once your order has been processed. If you loose that number, send your name, order number & the order date to Kathy@CharmSchoolChocolate.com . She will be happy to resend your tracking number to you.

 

Can I place an order and have it shipped to another address? 

Absolutely!  We ship throughout the continental U.S., Alaska & Hawaii. If you would like to ship outside the continental U.S., please email your request to Kathy@CharmSchoolChocolate.com .

To ship to an address other than your own, while in the billing screen, UNCHECK the box that states, "ship items to the above billing address". This will open a new "ship to " address box for you to indicate where you'd like us to send your order.

When sending a gift, we'll add a card with the brief message you write in the "special instructions/ message" box located at check out. Gift cards are free. *You may want to consider informing the person receiving your chocolate gift, that a perishable product is on its way, so that the chocolate is not left outside for long periods of time

 

Damaged goods

We want your chocolate delivered to you perfect condition! If your order is being shipped to a location, where the average temperature is 75' or greater, please consider choosing overnight or 1 day delivery service to avoid melted products. 

We insulate, add ice packs (when needed) and pad every chocolate order, so that it arrives in the same condition it left our factory. If you have chosen an appropriate shipping method, and your shipment arrives damaged, notify your local post office immediately, then email  Kathy@CharmSchoolChocolate.com with the U.S.P.S. claim number. *Sending photographs of damaged products may be requested. 

  

Missing goods

Each product is hand packed and quality controlled to avoid mistakes. We're proud to say, this rarely happens, but we're human. If we have made an error with your order, please email Kathy@CharmSchoolChocolate.com right away, indicating what you believe is missing or incorrect with your order.